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Refund policy

Returns

If you are not satisfied with a Product for any reason, you must contact our customer service team at contact@muvamunch.com no later than twenty-four (24) hours following its delivery. Depending on the circumstances, and within the sole discretion of Muva Munch, we will provide a full or partial credit or refund of the purchase price for that Product delivery. Muva Munch may require either that the Product be returned to Muva Munch or that You send Muva Munch photographic images of or other documentation of the basis of Your dissatisfaction with the Product before we process a credit or refund. You forfeit the right to any credits upon cancellation. They are not cash or cash equivalents.


Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at contact@muvamunch.com.

Disclosures About Ingredients, Allergens and Nutrition

We create foods and meals to help meet the general health and nutrition needs of children during various stages of development.. All packaging includes ingredient information and You also may find the nutrition information on our Site.

Our food is made only in sanitary, commercial food kitchens that handle peanuts, tree nuts, shellfish, dairy, eggs, fish, meat, wheat and soy. Because of the potential presence of unintentional ingredients in Our food products resulting from the food preparation process, approval from the pediatrician of any child with a food allergy should be obtained before Your child is permitted to eat Our food. 

 

You should not view any information provided on the Sites as a substitute for, or to augment in any way professional medical advice, diagnosis or treatment of any kind or nature. Seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or anything you may think could be a medical condition. The Muva Munch Products may include ingredients to which your child is allergic so always check the complete ingredients list. If you suspect that your child may be allergic or has an allergic reaction or is having some other adverse health event, immediately contact your healthcare provider or call 911 in the event of a medical emergency

 

Food Storage

To maintain the quality and integrity of the products, you must immediately upon delivery refrigerate all perishable products (at a temperature of 38 degrees Fahrenheit or below) upon delivery and follow the U.S. Department of Agriculture’s (“USDA”) instructions on refrigeration and food safety, which can be found here.

 

From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products following delivery. We recommend that you follow the USDA’s instructions on safe food handling, which can be found here. Muva Munch also recommends that you follow the FDA instruction on safe food handling which can be found here: https://www.fda.gov/media/91319/download. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration’s recommendations on food consumption for at-risk groups, which can be found here.

 

Your failure to follow all safe food handling practices and temperature recommendations increases the risk of food-borne illness. If You are not at home when Your Product delivery arrives, the courier will generally leave the package for You at the front door. Our products are packaged with insulated liners and gel packs and will typically remain fresh for up to several hours following delivery. However, depending on the season and temperature in Your geographic area at the time of delivery, You are solely responsible to ensure that the Products are properly stored after delivery and prior to consumption. The Products are designed to remain fresh for a specified period of time under proper storage conditions. Each Product delivery will include instructions on the date by which each Product should be consumed. A product package may include a specific “use by” date or instruct You to consume the product within a certain number of days of delivery. These instructions should be strictly followed.

 

YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE STORAGE, REFRIGERATION AND/OR FREEZING, HANDLING, PREPARATION, STORAGE, USE AND CONSUMPTION OF THE PRODUCTS DELIVERED TO YOU. YOU ARE ALSO SOLELY RESPONSIBLE FOR KNOWING ABOUT ANY FOOD ALLERGIES OR OTHER CONDITIONS YOUR CHILD MAY HAVE AND ENSURING THAT YOUE CHILD IS NOT EXPOSED TO ANY FOOD OR INGREDIENT THEY MAY CAUSE YOUR CHILD TO EXPERIENCE ANY ADVERSE EFFECT, FOR VERIFYING THE QUALITY AND INTEGRITY OF THE PRODUCT PACKAGES AND THEIR CONTENTS BEFORE SAFELY STORING, HANDLING, PREPARING, USING OR FEEDING SUCH PRODUCTS TO ANY CHILD. FURTHER, YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT WE AND/OR OUR THIRD-PARTY FULFILLMENT VENDORS STORE, PORTION AND PACKAGE PRODUCTS CONTAINING THE MAJOR FOOD ALLERGENS (MILK, WHEAT, EGG, SOY, FISH, CRUSTACEAN SHELLFISH, PEANUTS AND TREENUTS) AND CANNOT GUARANTEE THAT CROSS-CONTAMINATION WILL NOT OCCUR BETWEEN PRODUCTS.