Tracking information is provided for every package shipped. It is necessary that You provide us with the completely accurate shipping information and any additional instructions required for delivery. For any shipping error caused by the carrier (including damaged packages or delayed deliveries), a refund or replacement Product delivery at no additional charge will be made at Muva Munch sole discretion. Muva Munch may require that You provide documentation (e.g. photos, digital images, etc.) of shipping damage. For any shipping error caused by a mistake or omission of shipping information provided by You, we will provide no more than one courtesy replacement Product shipment per year at fifty percent (50%) of the purchase price.